Central Station Alarm Monitoring (CSAM)

Scope and Background: The USMS is responsible for managing Intrusion Detections System (IDS) at approximately 740 sites throughout the United States and its territories. These facilities are located in both densely populated metropolitan areas as well as sparsely populated remote locations. USMS does not provide a central monitoring station, all IDS control panels are connected to a third-party UL827 CSAM. The USMS anticipates a migration from its current CSAM contract to a new contract prior to December 31, 2021. This includes all on-site services required to migrate the 740 monitored sites, to include testing of all monitored devices. The USMS contracts with multiple NPSP security contractors (currently nine) for IDS system installation, modification, and service. The government envisions that the CSAM provider will effectively interface with the NPSP contractors to support system changes, to modify programming from the CSAM, and to test devices. The government’s expectation is that a representative from the CSAM will not be required to be on site to make programming changes, or support testing, all CSAM functions shall be performed remotely. The USMS requires s a CSAM with the capability to perform all programming of USMS IDS control panels. This will include initial commissioning and programming of new control panels, additional and removal of monitored zones and alarm keypads, and adding/editing/removing user passcodes. Additionally, when a control panel is replaced (with a new unit from the same manufacturer), the CSAM shall upload all settings from the existing controller and download all settings to the new controller. The USMS expects a robust platform to manage CSAM call lists, user passcodes, and history reports. Approximately 200 users in the USMS shall have access to the system to manage these functions. USMS needs a versatile system that can be configured to provide access according to the principle of least privilege, users may require access to a single site, a district, circuit, or to the nationwide portfolio. The USMS envisions a future expansion of services that includes IP monitoring and cellular backup to support the migration away from POTS lines for monitoring.

Division 27 -	Communications, Common Work Results for Communications.
Division 28 -	Electronic Safety and Security, Common Work Results for Electronic Safety and Security.